Logo for It's Mine! Labels
1.866.695.2235 menu close menu
My AccountCart

Questions

It’s Mine! aims to provide thorough descriptions of our personalized labels for clothing but understands that everyone may have different needs and questions. We have outlined some of the most frequently asked questions here. If you do not find the answer to your question below, please e-mail us or call us and we would be delighted to help.

TopWhen will my order be shipped to me?
ProductShipping Time
Sew-On & Iron-On Woven Labels3 - 4 weeks from the time of order
Iron-On Standard Labels1 - 2 days from the time of order
Iron-On Satin Labels1 - 2 days from the time of order
Iron-On Fun Clothing Labels1 - 3 days from the time of order
Iron-On Letter Transfers21 - 28 days from the time of order
Stick-On Standard Labels1 - 2 days from the time of order
Standard Stick-On Clothing Labels1 - 2 days from the time of order
Stick-On Original Labels10 - 14 days from the time of order
Private: Stick-On Allergy Labels1 - 3 days from the time of order
Stick-On Fun Labels1 - 3 days from the time of order
Snap-On Tags10 - 14 days from the time of order
Original Bag Tags10 - 14 days from the time of order
Fun Bag Tags1 - 3 days from the time of order
Shoe Bags14 - 21 days from the time of order
Standard Value Pack1 - 2 days from the time of order
Original Value Pack10 - 14 days from the time of order
Fun Value Packs1 - 3 days from the time of order
Laundry Marker Package1 - 2 days from the time of order

* Please note that these are our regular shipping times. On occasion, there may be circumstances beyond our control which could delay orders.

* Our fabric/woven labels are produced for us by weaveries based in Europe.

TopHow are orders shipped out?

We ship all orders through the United States Postal Service. Please see our delivery page for more information.

TopHow much do you charge for shipping?

$3.00 for First Class Mail (not trackable), $7.60 for Priority Mail with Delivery Confirmation (trackable), $23.95 for Express Mail (trackable), and $24.95 for International Priority Mail. Please see our delivery page for more information.

TopCan I order over the telephone?

Absolutely! Just call our office Monday through Friday, 9:00 a.m. to 4:00 p.m. EST, on (866) 695-2235.

TopCan I use my own artwork or font on any of the labels?

Unfortunately we are not able to produce labels with custom artwork or fonts at this time.

TopAre you able to put the ™ (trademark) symbol on any of the labels?

Yes, we are able to add the trademark symbol to the Designer Woven Labels, the ID Woven Labels, the Standard Labels, and the Satin Labels.

TopCan you rush my order?

Unfortunately we are not able to rush orders. All orders are processed in the order in which they are received. To view label production times, please see our delivery page.

TopIs there a way for me to preview the labels on the website before they are made?

We have a “preview function” for most of our labels now, and are currently working on the balance of the products. We would also be happy to send you one of our sample packs if you wish.

In some instances we are able to put more characters onto a label than are recommended. Please contact us with your request.

TopCan I have accents on letters or add my telephone number?

Yes, we can print a wide selection of accents, unusual letters and numbers on the labels. If we are not able to print the text as you have written it on your order, you will be contacted immediately.

TopCan you remove the iron-on labels once they are applied?

The iron-on name labels are designed to be permanent. If you wish to pass on clothing, or if you anticipate needing to remove the label at some point, we recommend purchasing a sew-on woven label.

TopAre you able to split orders if I want two different names?

Unfortunately not. The machines are programmed to run the labels off in the quantities specified.

TopDo your iron-on labels work for knitted or crocheted items?

No. If you need a label for a loose knit item, we recommend our sew-on labels.

TopWhat is your Return Policy?

As our products are personalized, we are unable to accept returns unless an item can be shown to be faulty. In this instance, we ask that you return the unused labels within 30 days of receiving your order, along with the reason for the return.

In the event that your order was processed incorrectly, we will gladly replace that item at no further expense to you.

TopWhat is your Privacy Policy?

Privacy is a very serious matter at It’s Mine! In order to process your order, we must gather basic information such as your full name, address, e-mail address and method of payment. All required information is kept internally and is never shared with third parties. To view our full privacy and security protocols, please visit our Privacy Policy page.

TopWhat methods of payment do you accept?

We accept payment by Visa, MasterCard, American Express and Discover credit cards, and PayPal. For your convenience, we also accept money orders and personal checks. Orders paid for with a personal check will be processed once it has cleared so please remember to allow extra time for delivery.

TopWhy do I get charged for my order before it is shipped?

As all of our products are custom made to individual specifications, we collect payment at the time of order.

TopWhere do you ship?

We ship to all 50 States within the US: Alabama (AL) Alaska (AK) Arizona (AZ) Arkansas (AR) California (CA) Colorado (CO) Connecticut (CT) Delaware (DE) Florida (FL) Georgia (GA) Hawaii (HI) Idaho (ID) Illinois (IL) Indiana (IN) Iowa (IO) Kansas (KS) Kentucky (KY) Louisiana (LA) Maine (ME) Maryland (MD) Massachusetts (MA) Michigan (MI) Minnesota (MN) Mississippi (MS) Missouri (MO) Montana (MN) Nebraska (NE) Nevada (NV) New Hampshire (NH) New Jersey (NJ) New Mexico (NM) New York (NY) North Carolina (NC) North Dakota (ND) Ohio (OH) Oklahoma (OK) Oregon (OR) Pennsylvania (PA) Rhode Island (RI) South Carolina (SC) South Dakota (SD) Tennessee (TN) Texas (TX) Utah (UT) Vermont (VT) Virginia (VA) Washington (WA) West Virginia (WV) Wisconsin (WI) Wyoming (WY).

We also happily ship orders all over the world, including Canada, Australia, and Europe, but reserve the right not to ship to some countries that have a particularly high level of risk/fraud.